International Shipping
We offer worldwide shipping for our food products and wines, allowing customers to receive high-quality Italian products directly at their doorstep. However, there are specific limitations and regulations regarding the shipment of wines and food products based on the laws of individual countries.
Processing and Shipping Times
- Order Processing: Orders are processed within 1-3 business days upon payment receipt. For custom orders or during high-demand periods, processing times may be extended. Any delays will be promptly communicated via email.
- Estimated Delivery Times:
- Europe: 3-7 business days
- United States and Canada: 7-12 business days
- Asia and Oceania: 10-15 business days
- Rest of the World: 15-20 business days
Wine Shipping Notes: Delivery times for wines and other alcoholic beverages may be subject to delays as some countries require special permits or additional customs inspections.
Shipping Costs
Shipping costs are automatically calculated during checkout and depend on:
- The weight and size of the order
- The destination of the order
- The chosen shipping method
Free shipping may be available for orders exceeding a certain threshold. Check ongoing promotions for more details.
Customs and Taxes
Internationally shipped products may be subject to import taxes, customs duties, and other fees in the destination country. These charges are not included in the purchase price or shipping costs and must be paid by the recipient. We recommend checking local regulations for more information on customs duties and import restrictions.
Wine Shipping Policies
The shipping of alcoholic beverages is subject to specific regulations:
- Legal Age: The buyer must meet the legal drinking age in the destination country. Age verification will be carried out both at the time of order and upon delivery.
- Restrictions: In some countries, shipping alcohol is prohibited or restricted. If an order cannot be fulfilled due to restrictions, we will notify you as soon as possible and issue a refund.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor the shipping status. Please note that some international orders may not be fully traceable due to local courier limitations.
Damaged or Lost Products
We strive to deliver our products in the best possible condition. However, if a product is damaged or lost during transit:
- Damaged Products: If a product arrives damaged, please contact us within 7 days of delivery with photos of the damage and your order details. We will arrange for a replacement or refund according to our policies.
- Lost Products: If your order is not delivered within the estimated timeframe, please contact us to initiate a claim with the shipping carrier.
Order Modifications and Cancellations
For order modifications or cancellations, please contact us within 24 hours of purchase. We cannot guarantee changes or cancellations once the order has been processed and shipped.
Customer Support
For any questions or assistance regarding our shipping policies, please contact us via email at info@vignediverre.com.