Thank you for purchasing from Vigne di Verre srls.
We are dedicated to delivering exceptional food products and wines, coupled with a seamless and enjoyable shopping experience. However, we understand that circumstances may change or needs may evolve. Below are the guidelines outlining our return and replacement policies.
- Conditions for Returns
Returns or replacements are accepted only under specific circumstances due to the unique nature of food and beverage products, as well as international hygiene and safety regulations. A return or replacement can be initiated under the following conditions:
- Damaged Products: If the product arrives damaged, please contact us within 48 hours of delivery, providing photos of the damage and packaging. We will arrange a refund or replacement.
- Incorrect Products: If you receive a product different from what you ordered, notify us within 48 hours of delivery to organize a return and replacement at no additional cost.
- Expired or Defective Products: If the product is expired or has quality defects compromising its safety, contact us within 7 days of purchase.
We do not accept returns for the followings reasons:
- Personal Taste: Due to the subjective nature of taste, we do not accept returns or provide refunds for products that do not meet personal preferences.
- Opened and Partially Consumed Products: For hygiene and safety reasons, we cannot accept returns of products that have been opened or partially consumed.
- Return Procedure
To initiate a return or refund request, please follow these steps:
- Contact Our Customer Service: Reach out to us at [info@vignediverre.com] within the timeframe specified above.
- Provide Necessary Details: Include your order number, a description of the issue, and, if possible, attach photos showing the damage, expiration date, or incorrect shipment.
- Receive Return Instructions: Once the issue is verified, we will provide you with return instructions, including a prepaid shipping label if applicable.
- Return Shipping Costs
- Returns for Errors or Damaged Products: If the return is due to our mistake or damage during shipping, we will cover all return shipping costs.
- Returns for Other Reasons: If the return is approved for reasons other than damage, expired products, or shipping errors, the customer will be responsible for the return shipping costs.
- Refund Timeline
After receiving the returned product and confirming it meets the outlined conditions, the refund will be processed within 10 business days. The refund will be issued via the original payment method used at the time of purchase.
- International Shipping
Due to global shipping, return and refund policies may differ according to the destination country’s laws. Please be aware of any duties, taxes, or restrictions that may affect the return and refund process.
- Contact Us
For any questions regarding our return policy, please feel free to contact us via email at [info@vignediverre.com] or through our online contact form.